Contact Information
Additional Tips for Patients
- Packaging Instructions: Ensure the test kit is securely packaged in the provided materials to prevent damage during transit.
- Pre-Scheduled Pick-Up: If possible, pre-schedule your pick-up time when you start your test to avoid any last-minute arrangements.
- Confirmation: Expect a confirmation call or email once the test kit is received and results are being processed.
Coordinated Pick-Up
On the final day of your home sleep test, our team will contact you to arrange a convenient pick-up time for the test kit. We aim to make the return process seamless and hassle-free.
Prompt Results Delivery
Once the test kit is received, our advanced analysis team will process the data and share the results with your healthcare provider within 24-48 hours. This ensures timely diagnosis and intervention.
Follow-Up with Your Provider
Your healthcare provider will receive a detailed report of your sleep study. Follow up with them directly to discuss the results and any necessary treatment plans. This ensures you receive the best possible care based on your sleep data.
24/7 Support
Our dedicated support team is available around the clock to assist you with any questions or concerns during the return process. We are committed to ensuring your experience is smooth and stress-free.
Reliable Courier Services
We partner with trusted courier services to ensure the safe and timely return of your test kit. This reliability underscores our dedication to providing a hassle-free experience for all our patients.
FAQs
Include a section addressing common questions about the return process, such as what to do if the pick-up is missed, how to package the kit for return, and how to track the return status.